YOUR INFORMATION

Privacy notice

Last updated 26 October 2026

This notice explains what personal information CarFort collects, how we use it, who we share it with and your rights. CarFort is a trading name of 2 Q Ltd (company number 15594900), registered office 45 Queen Street, Deal, England, CT14 6EY. 2 Q Ltd is the data controller for your information. You can contact us at contact@thecarfort.com or on 07877 396045.

What we collect

• Enquiries: your name, email address, phone number and the details you give us about your vehicle and the storage you need, whether you use our enquiry form, email, phone or WhatsApp.
• Customers: your name, address and contact details, details of your vehicle (such as make, model and registration), your storage agreement, and records of payments made by standing order.
• Collection and access: records of when your vehicle is accessed or collected, and the details of anyone you authorise in writing to collect it on your behalf.
• Overseas customers: the contact details of your UK-based authorised representative.
• CCTV: our storage sites are protected by CCTV, so images of people visiting the sites may be recorded.
• Website use: we use Cloudflare Web Analytics to count visits to this website. It does not use cookies and does not track individual visitors.
• Advertising: if you arrive from one of our Google adverts and accept cookies, Google records whether your visit led to an enquiry.

How we use it, and why

• To reply to your enquiry and give you a quote: because you have asked us to, before entering into a contract.
• To provide your storage and any services you choose: to carry out our agreement with you.
• To keep accounts and business records: because the law requires us to.
• To keep our sites, vehicles and customers secure, including CCTV: in our legitimate interests in protecting property and preventing crime.
• To understand how our website is used: in our legitimate interests, using cookie-free analytics that do not identify you.
• To measure our advertising: only with your consent, using a Google Ads cookie that records whether a visit from one of our adverts led to an enquiry.

We don't send marketing emails, and we never sell your information.

Who we share it with

We only share your information when we need to:

• The services we use to run the business: 123 Reg (website hosting and email), Microsoft (Outlook email and our customer records), Xero (accounts), our bank (payments), Meta (WhatsApp, if you message us there), Cloudflare (website analytics) and Google (measuring our adverts, only if you accept cookies).
• Partners you ask us to involve: for example transport, detailing or servicing partners, only when you ask us to arrange those services.
• Others where the law requires it: for example HM Revenue and Customs, or the police if we need to report or investigate a crime.

Some of these services may store information outside the UK. Where they do, they use safeguards approved under UK data protection law.

How long we keep it

• Enquiries that don't go ahead: up to 12 months, then deleted.
• Customer records, agreements and payment records: for six years after your agreement ends, as UK company and tax law requires.
• CCTV recordings: for a limited period, after which they are overwritten, unless we need them to investigate an incident.

Keeping it safe

We keep your information in password-protected systems, and only use it for the purposes above.

Cookies

We use one optional advertising cookie from Google Ads, to see which of our adverts lead to an enquiry. It is only set if you click Accept on the cookie banner. If you click Reject, no cookies are set and Google's code is not loaded.

If you accept, Google may set cookies such as _gcl_au, which last up to 90 days. We use them only to count enquiries that came from our adverts (a sent enquiry form, or a tap on our phone number or WhatsApp). We do not use them to personalise adverts.

We remember your choice in your browser so we don't ask again. You can change your mind at any time using the Cookie settings link at the bottom of every page.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information, unless we have to keep it by law
• ask us to limit how we use it, or object to how we use it
• ask for your information in a format you can take elsewhere

To use any of these rights, email contact@thecarfort.com. We'll reply within one month, and there's no charge.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.